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We know that not everything works out and that's ok! Simply let us know within 30 days and if the product is still in its original condition we would be happy to offer you a return or exchange.

We do not accept returns on custom colours or designs. 

We do not accept returns on orders from the US. 

Simply Login Here to go to your customer account and request a return. 

Or if you don't have an account, email us at info@suzannefaris.com

Where are the bags made? The bags are made at the storefront studio in downtown St. Thomas, Ontario.

Can I request customizations? Yes absolutely! Any customization is possible as I make them in-store from scratch.

What if the bag I want is out of stock? Simply reach out to me, I can send you a custom purchase link or give you info on when it will be back in stock.

When are you open? The storefront is open by appointment. Simply email info@suzannefaris.com or call/text 519-690-0424 to book. If you see my green bike out front, you are welcome to pop in.

Are the bags real leather? Yes! Leather is durable and long lasting, the perfect material for bags. The hardware is solid brass, so the colour won't chip or fade